As a Sales Representative, with several years of experience, you will strengthen our sales team and contribute to the development of our commercial goals.  We are currently building a jewellery retailer network, creating new services for jewellery brands and establishing new drop-off points for diamonds and jewellery. Your office is in Mumbai/ Delhi/ Surat or any of our upcoming India locations, but you do not mind traveling. (50 %) Your main tasks will be

• Quickly build a network of jewellery retailers in India.
• Connect our clients worldwide from sight holder to jewellery brands, to manufacturers to retailers

Who would be our ideal candidate

• You live in India
• you have a minimum of 7 years experience in the diamond & jewellery industry, direct or indirect in working with jewellery brands
• you have an existing network of retailers, brands or manufactures in the jewellery world
• you have experience with sight holders, manufacturers, jewellery brands or retailers
• you are an expert in building a network of point of sales
• you know your way around trade shows
• you are an expert in finding new prospects
• you have insight to how a jewellery brand, a manufacturer or a sight holder operates

  You have the following skills

• you are fluent in English, Hindi, knowledge of any other language is a plus
• you have an undisputed commercial flair and strong communication skills
• you are goal orientated and motivated
• you are enthusiastic, creative and you take initiative
• you are an outgoing personality that loves networking
• you are strong in building long-term connections in a small but sparkling world
• you have a strong interest in diamonds, jewellery or gemmology

What do we offer ?

• Varied position in an international company
• Multicultural environment
• Full-time, permanent position
• Market-based remuneration
• Medical insurance
• Laptop
• Cell phone

Job Title: Sr. Sales Manager/HOD

Location: Mumbai

Department: Sales

Reports To: Managing Director

Job Summary:

The Sales Director is responsible for developing and executing the sales strategy for our Diamond Grading Lab. This role involves leading the sales team, building and maintaining strong relationships with clients in the jewelry and diamond industry, and driving revenue growth through the acquisition of new clients and the retention of existing ones. The Sales Director will work closely with cross-functional teams, including marketing, operations, and research, to ensure alignment with business goals.

Key Responsibilities:

1. Sales Strategy Development:

• Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth in the diamond grading sector.
• Analyze market trends, customer needs, and competitive landscape to identify new sales opportunities and refine existing offerings.
• Set clear sales goals and performance metrics for the sales team, monitoring progress regularly.

2. Team Leadership and Development:

• Lead, mentor, and motivate the sales team, fostering a high-performance culture and encouraging professional development.
• Conduct regular training sessions to enhance the sales team's skills in product knowledge, sales techniques, and customer engagement.
• Perform performance evaluations and provide constructive feedback to team members.

3. Client Relationship Management:

• Build and maintain strong relationships with key clients, including jewelry retailers, wholesalers, and manufacturers, to understand their needs and provide tailored solutions.
• Conduct regular meetings with clients to review service delivery, gather feedback, and identify opportunities for upselling or cross-selling additional services.
• Represent the lab at industry events, trade shows, and conferences to promote services and enhance the lab's visibility in the market.

4. Revenue Growth and Performance Monitoring:

• Drive revenue growth through proactive sales initiatives, including lead generation, client acquisition, and retention strategies.
• Monitor sales performance metrics and KPIs, analyzing data to identify trends and areas for improvement.
• Prepare and present regular sales reports and forecasts to senior management, highlighting achievements, challenges, and growth opportunities.

5. Cross-functional Collaboration:

• Collaborate with marketing to develop targeted campaigns and promotional materials that align with sales goals and market needs.
• Work closely with operations and research teams to ensure service delivery meets client expectations and that new services are effectively launched.
• Provide feedback from clients and the market to inform product development and enhance service offerings.

6. Market Research and Competitor Analysis:

• Conduct market research to stay informed about industry trends, competitor activities, and emerging technologies in diamond grading.
• Analyze competitors' strengths and weaknesses to position the lab's services effectively and gain a competitive advantage.

7. Compliance and Ethical Standards:

• Ensure all sales activities comply with relevant regulations, industry standards, and ethical practices, particularly in the diamond grading industry.
• Promote the lab's commitment to ethical sourcing and sustainability in all sales efforts.

Qualifications:

Education:

• Bachelor’s degree in business administration, Sales, Marketing, or a related field (Master's degree preferred).

Experience:

• Minimum of 7-10 years of experience in sales, with a proven track record in the diamond or jewelry industry.
• Previous experience in a leadership role, managing a sales team and achieving revenue targets.

Skills:

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders at all levels.
• Strategic thinker with strong analytical skills and the ability to make data-driven decisions.
• Proficiency in CRM software and sales analytics tools.
• Deep understanding of the diamond grading process, industry standards, and market dynamics.

Personal Attributes:

• Self-motivated and results-oriented, with a strong drive to achieve sales goals.
• High level of integrity and professionalism, representing the lab's values and standards.
• Adaptable and open to change, with the ability to thrive in a fast-paced and evolving environment.

Compensation:

• Competitive salary and commission structure based on performance.
• Benefits package including health insurance,  and paid time off.

Job Title: Desktop Support Engineer

Job Overview:

We are seeking a highly skilled and customer-focused Desktop Support Engineer with hands-on experience in providing technical support and troubleshooting for desktop and laptop systems, including software, hardware, and network issues. The successful candidate will have experience with Windows operating systems, various monitoring tools, and will be capable of responding to and resolving technical issues in a fast-paced environment.

Key Responsibilities:

• Provide timely and efficient desktop support to end-users, including troubleshooting hardware, software, and networking issues on Windows-based systems.
• Perform installations, configurations, and maintenance of hardware (desktops, laptops, printers, etc.) and software applications.
• Utilize monitoring tools to track system performance, identify potential issues, and ensure the health of desktops and end-user systems.
• Respond to and resolve service desk tickets within the specified SLAs (Service Level Agreements).
• Manage the setup and configuration of user accounts, permissions, and access to systems, applications, and files.
• Perform software updates, patches, and system upgrades on user desktops and related devices.
• Assist with hardware lifecycle management, including procurement, setup, and decommissioning of equipment.
• Collaborate with other IT teams to ensure smooth integration of systems and solutions.
• Maintain proper documentation of all issues and resolutions for troubleshooting and reporting purposes.
• Assist in remote desktop support for users across different locations using remote desktop management tools.
• Provide training to end-users on best practices and use of desktop technologies and applications.
• Participate in system troubleshooting, repair, and recovery of user environments.

Experience:

• At least 2-3 years of experience in desktop support, IT support, or a similar role.
• Experience with ticketing systems such as ServiceNow or Jira.

Required Skills: Desktop Support, Windows, Monitoring tools

Education & Certifications: Any Degree or Undergraduate with relevant experience.

Work Environment:

• Occasional on-call availability may be required for critical issues.
• Ability to work in a dynamic and fast-paced environment.
• Travel to different office locations may be required.

JD Name: Gemmologist - New Delhi & Jaipur

Job Overview:

We are seeking an experienced and knowledgeable Gemmologist to join our team. The successful candidate will be responsible for evaluating and identifying gemstones, providing expert analysis on their quality and authenticity. The ideal candidate will have a strong understanding of gemstone grading, cutting, and market trends.

Key Responsibilities:

• Gemstone Identification: Accurately identify and classify a wide variety of gemstones, including diamonds, coloured stones- Natural/treated/Synthetic using specialized tools and techniques.
• Grading and Evaluation: Assess gemstones for their quality, size, colour, and cut using established grading systems, and provide reports.
• Inventory Management: Maintain accurate records of gemstone inventory, including descriptions, photographs, and grading reports.
• Education & Training: Keep up to date with industry developments, trends, and new technologies in gemmology; share knowledge with team members and customers.
• Quality Control: Ensure the quality of gemstones meets industry standards and company specifications.

Experience:

• Minimum 2 years of experience as a Gemmologist in a retail, wholesale, or laboratory environment.
• Technical Skills: Proficient in the use of gemmological tools and equipment, including microscopes, refractometers, spectrometers, and other diagnostic instruments.
• Knowledge: In-depth knowledge of gemstone properties, Origin, grading systems, and current market values.
• Attention to Detail: Strong analytical skills and attention to detail for precise gemstone identification.
• Communication Skills: Excellent verbal and written skills for internal Communications and Training.

Computer Skills: Familiarity with inventory management software and Microsoft Office Suite.

Required Skills:

• Languages: Additional language skills are a plus, particularly for international dealings.
• Training Ability: Ability to educate and mentor junior gemmologists or staff members.

Education & Certifications:

A degree or diploma in Gemmology (e.g., from GIA or another accredited institution). Additional qualifications such as certifications in coloured stone identification are preferred.

Work Environment:

• Full-time hours, with occasional extended hours during peak business periods.
• Work environment may involve exposure to precious gemstones and handling delicate materials.

Machine Operator

• Min 1 year of experience of working on machines in Diamond lab
• Precise in working and handling Diamonds
• Should have previous experience of handling a team
• Flexible in working hours
• Smart and presentable
• Good communication skills
• Can talk, read & communicate in English
• Min HSC and Graduate
• Open for Multitasking work culture

JD Name : Diamond Grader – Mumbai

Key Responsibilities:

• Grading of Loose Diamonds

Experience:

• Min 2 - 3 year experience of grading loose diamonds
• Should have experience in plotting

Required Skills:

• Willing to work extra hours if necessary
• Flexible in working hours
• Smart and presentable
• Good communication skills
• Can talk, read & communicate in English

Education & Certifications:

• Min HSC or Graduate
• Open for Multitasking work culture

Work Environment:

• Able to travel to multiple locations as and when required
• May occasionally be required to work overtime to meet deadlines.

Marketing assistant (full-time) - Mumbai

We are looking for a marketing assistant

At HRD Antwerp we are looking for an all-round marketing assistant. You will be responsible for executing different marketing projects on a global level. You are a hands-on person that is able to design, edit and manage marketing materials. You are always looking for new tools we can use and try to come up with new ideas to achieve our goals.

The following skills are required:

• Work in WordPress
• Work with Canva
• Create visuals and videos in Adobe illustrator
• Have a feeling for creating and editing small video’s
• Have a good eye for photography
• Be able to write articles in perfect English
• Be able to design brochures and flyers in adobe illustrator
• Be able to advertise on social media channels
• Be an expert in google ads and how to build our visibility online

Responsibilities

• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Support marketing executives in organizing various projects
• Conduct market research and analyse consumer rating reports/ questionnaires
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
• Update spreadsheets, databases and inventories with statistical, financial and non-financial information
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
• Prepare and deliver promotional presentations
• Compose and post online content on the company’s website and social media accounts
• Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market
• Communicate directly with clients and encourage trusting relationships

Requirements 

• Proven experience as a marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google AdWords etc.)
• Excellent communication and people skills
• Graduate any discipline, experience in Marketing, Business or relevant field is a strong advantage

Digital Marketer (Freelance) - Mumbai

We are looking for a Digital Marketer.

At HRD Antwerp we are looking for an all-round digital marketer. You will be responsible for executing different digital marketing projects on a global level. You are a hands-on person. You are always looking for new tools we can use and try to come up with new ideas to achieve our goals.

The following skills are required:

• Work in WordPress, Mailchimp,…
• Expertise in SEO
• Be able to write in perfect English
• Be able to advertise on all social media channels
• Be an expert in google ads and how to build our visibility online

Responsibilities

• Promote the company’s products and services using digital channels like the website, social media, and other forms of digital communication.
• Creating and publishing content: Writing blogs, landing pages product descriptions, and email marketing campaigns
• Managing websites: Optimizing content for it, and tracking website traffic
• Analysing performance: Using web analytics software to monitor and analyse the performance of websites
• Researching new media opportunities: Identifying new online media opportunities that may benefit the business, such as mobile, social media, and blogs
• Staying up to date: Keeping up to date with current digital trends and the best digital marketing tools
• Working with external collaborators: Working with external collaborators to bring the business and marketing goals to life
• Creating brand messaging: Creating consistent brand messaging

Requirements 

• Proven experience as a digital marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Excellent knowledge of MS Office, content creation, strategy, Google Analytics, Google AdWords, Email marketing, and paid social advertising.
• Excellent communication and people skills
• Graduate any discipline, experience in Marketing, Business or relevant field is a strong advantage
• Relevant certification is a plus.

Graphics and video Designer (freelance) - Mumbai

We are looking for a Graphic Designer.

At HRD Antwerp we are looking for an all-round graphic designer. You will be responsible for executing different marketing projects on a global level. You are a hands-on person that is able to design, edit and manage marketing materials. You are always looking for new tools we can use and try to come up with new ideas to achieve our goals.

The following skills are required:

• Work with Canva
• Create visuals and videos in Adobe illustrator, Photoshop, and/or any other editing software’s
• Have a feeling for creating and editing small video’s
• Have a good eye for photography and design details
• Be able to design brochures and flyers in adobe illustrator, photoshop and/or other editing software’s
• Have basic knowledge of AI implementation in video editing

Responsibilities

• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Support marketing executives in organizing various projects
• Employ designing techniques based on current market trends
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
• Prepare and deliver promotional videos, designs
• Compose graphics and videos for the company’s website and social media accounts
• Design marketing literature (brochures, press releases etc) with the marketing department to augment the company’s presence in the market

Requirements 

• Proven experience as a graphic designer
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Good knowledge of trending market design techniques
• Excellent knowledge of MS Office, Adobe Suite (illustrator, PDF, photoshop), canva, any other editing software’s
• Excellent communication and people skills
• Graduate any discipline, experience in Marketing, Business or relevant field is a strong advantage
• Relevant certification in graphic designing

JD Name: Research Assistant (Jewellery)

 Research Assistant (Jewellery) – Mumbai & New Delhi

Key Responsibilities:

• Working on machines in Labs for Diamond & Jewellery

Experience:

• Min 1 years of experience of working on machines in Labs for Diamond & Jewellery
• Precise in working and handling Diamonds & Jewellery

Required Skills:

• Flexible in working hours
• Smart and presentable
• Good communication skills
• Can talk, read & communicate in English
• Open for Multitasking work culture

Education & Certifications:

• Min HSC and Graduate

Work Environment:

• Able to travel to multiple locations as and when required
• May occasionally be required to work overtime to meet deadlines.

Lab Admin Executive – New Delhi & Jaipur

Job Overview:

We are currently seeking a skilled Lab Admin Executive with expertise in diamond weighing

and cleaning to join our team. The Lab Admin Executive will be responsible for accurately

weighing diamonds and ensuring they are cleaned to perfection, adhering to industry

standards and client specifications.

 Key Responsibilities:

1. Conduct precise weighing of diamonds using calibrated scales and equipment, ensuring accuracy and consistency.
2. Clean diamonds using appropriate techniques and solutions to remove dirt, oil, another impurities.
3. Inspect diamonds for cleanliness and quality, identifying any imperfections or irregularities that may require further attention.
4. Collaborate with team members to prioritize tasks and meet production deadlines, ensuring timely delivery of certified diamonds to clients.
5. Assist in inventory management and record-keeping related to weighed and cleaned diamonds, maintaining accurate documentation.
6. Should be flexible to Multi-task in all Admin related tasks.

Experience:

• 2 + years of experience working into Weighing & Printing in Diamond Lab.

Required Skills:

• Strong attention to detail and accuracy, with the ability to maintain consistency in weighing and cleaning procedures.
• Excellent organizational and time management skills, with the ability to prioritize tasks and work efficiently in a fast-paced environment.
• Strong communication and teamwork skills, with the ability to collaborate effectively with colleagues and provide support as needed.
• Commitment to upholding quality standards and ensuring customer satisfaction with every diamond processed.
• Adherence to safety protocols and best practices for handling diamonds and operating cleaning equipment.

Education & Certifications:

• Min HSC or Graduate

Work Environment:

• May occasionally be required to work overtime to meet deadlines

Jewellery Grader – Mumbai, Jaipur & New Delhi

Key Responsibilities:

• Grading mounted diamonds in jewellery

Experience:

• Min 2-year experience Grading mounted diamonds in jewellery
• Sorting of polished diamonds is a plus point
• Grading of loose stones is a plus point
• Grading of gemstones is a plus point

Required Skills:

• Willing to travel for work in India or abroad
• Willing to work extra hours if necessary
• Flexible in working hours

• Smart and presentable
• Good communication skills
• Can talk, read & communicate in English
• Open for Multitasking work culture

Education & Certifications:

• Min HSC or Graduate

Work Environment:

• Able to travel to multiple locations as and when required
• May occasionally be required to work overtime to meet deadlines

Job Title: Diamond Grader/QC/CSR - Mumbai

Job Summary: The Diamond Grader/QC/Customer Service Representative (CSR) is a multifaceted role that involves ensuring quality control and providing exceptional customer service. This position requires a blend of technical expertise in gemology, keen attention to detail, and strong interpersonal skills to interact with clients and support their needs.

Key Responsibilities:

Quality Control

Perform QC Checks: Conduct quality control checks on diamonds to ensure grading consistency and accuracy.

Verify Authenticity: Confirm the authenticity and quality of diamonds, identifying any synthetic or treated stones.

Maintain Equipment: Calibrate and maintain gemological equipment, reporting any malfunctions or issues to the appropriate department.

Customer Service

Client Interaction: Communicate with customers, providing information on diamond grading, quality, and specifications.

Handle Inquiries: Address customer inquiries and concerns in a professional and timely manner.

Sales Support: Assist the sales team by providing detailed diamond information to support sales processes.

Collaboration and Reporting

Team Collaboration: Work closely with other gemmologists, QC staff, and the sales team to maintain high standards of service and product quality.

Training and Development: Participate in ongoing training to stay current with industry trends and advancements in gemology.

Education:

Degree or diploma in gemology from a recognized institution (e.g., GIA Graduate Gemmologist diploma or equivalent).

Experience:

Previous experience in diamond grading, quality control, and customer service is preferred.

Proficiency in using gemological tools and equipment.

Skills:

Excellent attention to detail and strong analytical skills.

Good hand-eye coordination and visual acuity.

Strong written and verbal communication skills.

Customer-focused with strong interpersonal skills.

Ability to multitask and manage time effectively.

Certifications:

Certification from a recognized gemological institute (e.g., GIA, AGS) is highly desirable.

Work Environment:

Able to travel to multiple locations as and when required

May occasionally be required to work overtime to meet deadlines.

Job Description: Branch Manager / Sales Head - Jaipur

Key Responsibilities:

• Jewellery Certificate retail Promotion to Retailers, Manufacturers and Exporters
• Client Coordination
• Meeting Sales Target
• Conducting Client training and Consumers seminars
• Coordinating for Mobile lab and follow up.
• Events, Awards Shows and Trade Show Visits and participation.
• Pan India Retail Visit for HRD Antwerp For Certificate promotion and brand Awareness
• Retail Business Presentation to management on progress and Business review and Development.
• Forecast and funnel management.
• Implementing New Strategies
• Identifying new markets and developing the clients.
• Competitor landscape, Market and SWOT Analysis.
• Imparting training to services, Problem solving, Sales methodology

Experience: 10 years minimum work experience

 Required Skills:

• Candidate should be from Gems and Jewellery Industry
• Should know English, Hindi, Gujrati (Write, Speak, Read)
• Good knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook), Internet
• References mandatory
• 50% travel required

Education & Certifications: Graduate (Commerce, Business Administration)

JD Name: Photo Editor – New Delhi

Key Responsibilities:

• Photo editing and taking pictures of diamond & jewellery

Experience:

• Min 2-year experience in photoshop editing and taking pictures of jewellery.

Required Skills:

• Knowledge of Photoshop software is must
• Willing to travel for Mobile Lab in India or abroad, however main location in New Delhi
• Flexible in working hours

• Smart and presentable
• Good communication skills
• Can talk, read & communicate in English
• Open for Multitasking work culture

Education & Certifications

• Min HSC or Graduate

Business Development Manager, with several years of experience, you will strengthen our sales team and contribute to the development of our commercial goals.  We are currently building a jewellery retailer network, creating new services for jewellery brands and establishing new drop-off points for diamonds and jewellery.

Your head office is Antwerp, but you do not mind traveling. (25 %)

Your main tasks will be

• Quickly build a network of jewellery retailers in Europe and the Middle-East
• Look for partners to create drop-off points for diamonds and jewellery in Europe and globally
• Connect our clients worldwide from sight holder to jewellery brands, to manufacturers to retailers
• Lead new sales projects to create new services to expand our business

Who would be our ideal candidate

• You live in Belgium
• you have a minimum of 7 years experience in the diamond & jewellery industry, direct or indirect in working with jewellery brands
• you have an existing network of retailers, brands or manufactures in the jewellery world
• you have experience with sight holders, manufacturers, jewellery brands or retailers
• you are an expert in building a network of point of sales
• you know your way around trade shows
• you are an expert in finding new prospects
• you have insight to how a jewellery brand, a manufacturer or a sight holder operates

You have the following skills

• you are fluent in Dutch or French, English, knowledge of Spanish, and German is a plus
• you have an undisputed commercial flair and strong communication skills
• you are goal orientated and motivated
• you are enthusiastic, creative and you take initiative
• you are an outgoing personality that loves networking
• you are strong in building long-term connections in a small but sparkling world
• you have a strong interest in diamonds, jewellery or gemmology

What do we offer ?

• Varied position in an international company
• Multicultural environment
• Full-time, permanent position
• Market-based remuneration
• Meal vouchers
• Hospital insurance
• Group insurance
• Laptop
• Cell phone

Sales Representative, with several years of experience, you will strengthen our sales team and contribute to the development of our commercial goals.  We are currently building a jewellery retailer network.

Your head office is Antwerp, but you do not mind traveling. (25 %)

Your main tasks will be

• Quickly build a network of jewellery retailers in Europe and the Middle-East
• Connect our clients worldwide from sight holder to jewellery brands, to manufacturers to retailers

Who would be our ideal candidate

• You live in Belgium
• you have a minimum of 7 years experience in the diamond & jewellery industry or you have experience selling to jewellery retailers
• you have an existing network of retailers, brands or manufactures in the jewellery world
• you have experience with sight holders, manufacturers, jewellery brands or retailers
• you are an expert in building a network of point of sales
• you know your way around trade shows
• you are an expert in finding new prospects
• you have insight to how a jeweller operates

You have the following skills

• you are fluent in Dutch, French, English, knowledge of Spanish and German is a plus
• you have an undisputed commercial flair and strong communication skills
• you are goal orientated and motivated
• you are enthusiastic, creative and you take initiative
• you are an outgoing personality that loves networking
• you are strong in building long-term connections in a small but sparkling world
• you have a strong interest in diamonds, jewellery or gemmology

What do we offer ?

• Varied position in an international company
• Multicultural environment
• Full-time, permanent position
• Market-based remuneration
• Meal vouchers
• Hospital insurance
• Group insurance
• Laptop
• Cell phone